FAQ2018-04-23T14:51:08+00:00

Questions about our Florida Keys Shuttle Service

What should I bring?2017-06-28T17:59:14+00:00

A few important items will be: Towels, camera, sun lotion, swimsuit, bottle of water.

At what time will the bus arrive in Key West?2017-06-28T17:58:47+00:00

Depending on traffic conditions, it will be a 2 hour 30 minutes trip. 10am -5:00pm – 11:30pm.

At what time bus depart from Key Largo?2017-06-28T17:58:17+00:00

7:30 AM – 2:30 PM – 8:30 PM EST

How will the bus that’s picking me up look like?2017-06-28T17:57:45+00:00

How should I dress?2017-06-28T17:57:03+00:00

Dress comfortable, and do not forget your swimsuit.

How late can I reserve my trip?2017-06-28T17:56:39+00:00

You may reserve 12 hours before your departure, however any reservation made with less than 24 hours in advance, must call to reconfirm before 11pm the night before the trip.

Is there a restroom on the bus?2017-06-28T17:56:06+00:00

No, if you need to go to the restroom, you may let the driver know.

Can I bring food or drinks on board?2017-06-28T17:55:34+00:00

No, food and drinks are not allowed on board of Motor Coach, however you may bring water in bottles only.

Do I need to print any vouchers or documents?2017-06-28T17:55:01+00:00

No, a printed receipt is not necessary to board the bus. All you need is to show up on the designated pick up point at the right time and when bus arrives give your name to the driver. Just that easy.

Where is the drop off/pick up point in Key West?2017-06-28T17:54:23+00:00

Across the street from Flagler Station, Bus stop located at 908 Caroline Street, Key West, Florida.

How big is the bus traveling to Key West?2017-06-28T17:53:50+00:00

The bus is a 14-passenger, 2017 Mercedes Benz Sprinter

Is there Wi-Fi on the bus?2017-06-28T17:53:05+00:00

Only on the buses traveling to Key West we offer complimentary WI-FI, however do to the nature of the service there may be interruptions along the way as electronic devices may fall or get low signal, and is not under our control.

What about lost items?2017-06-28T17:52:28+00:00

We are not responsible for items lost/left in the vehicle.

Is smoking allowed on board?2017-06-28T17:51:56+00:00

Smoking is NEVER allowed on board, we reserve the right to refuse service to anyone at any time, that disregards this rule. This is not a company policy, this is a FEDERAL LAW.

If I don’t show up on the right date, time and place will I be able to reschedule later?2017-06-27T19:22:08+00:00

No, you will lose the trip and will need to reschedule a new one to go on another day or trip.

What is the cancellation policy?2017-06-27T19:21:35+00:00

All online sales are final, no cancellation refunds are offered, only reschedule by calling or email at least 48 hours in advance.

(Subject to availability)